Terms and conditions

These terms apply to every use of 4am, the band management platform operated by 4am.nl ("we", "us"). By creating an account you agree to them. The Dutch version of these terms is binding; this translation is provided for convenience.

1. What 4am is

4am is software that helps a band manage bookings, quotes, contracts, line-ups, riders and finances. We provide the tool. We are not a party to any agreement you enter into with your own clients, and we do not act as a booking agency or intermediary. Documents you generate with 4am (quotes, contracts, invoices) are your documents and your responsibility.

2. Account and use

• You need an account to use 4am. You are responsible for keeping your login details secret and for everything that happens under your account.
• You may invite band members, stand-ins and crew. You decide what they can see through the roles in the app.
• You will not use 4am to store unlawful content, to send unsolicited bulk email, or in a way that harms the service or other users.
• An account is for one band. You may create additional accounts for additional bands.

3. Plans, price and payment

• Free costs nothing and allows up to five performances per calendar year. All features are included.
• Pro costs €14 per month including VAT and removes that limit. There is no functional difference between Free and Pro other than the number of performances.
• Payments run through Mollie. The subscription renews monthly until you cancel.
• You can cancel at any time, effective at the end of the paid period. We do not refund the running month.
• We may change prices. You will hear about it at least 30 days in advance, and you can cancel before the change takes effect.

4. Availability

We work to keep 4am available and we make daily backups, but we do not promise uninterrupted availability. Maintenance, updates and incidents can cause downtime. No service level agreement applies to the Free plan.

5. Your data

Your data stays yours. You can export your bookings and download your documents at any time. We only use your data to provide and improve the service, and never sell it. How we handle personal data is described in our privacy statement.

6. Liability

We provide 4am with care but cannot guarantee that it is free of errors. Our liability is limited to the amount you paid us in the twelve months before the event that caused the damage, with a minimum of €100. We are not liable for indirect damage such as lost bookings, lost profit or damage caused by errors in documents you generated and sent yourself. You remain responsible for checking a quote, contract or invoice before you send it to your client.

7. Ending the agreement

• You can cancel your subscription or delete your account whenever you like.
• After you delete your account we remove your data within 30 days, except where we must keep records to comply with the law (invoices, for example, must be kept for seven years).
• We may suspend or terminate an account that seriously breaches these terms, after warning you where reasonably possible.

8. Changes to these terms

We may amend these terms. Substantial changes are announced by email at least 30 days beforehand. If you do not accept a change you may cancel before it takes effect.

9. Applicable law

Dutch law applies. Disputes go to the competent Dutch court, unless mandatory consumer law provides otherwise. Do get in touch first at info@4am.nl — most things are easier to solve that way.